Frequently Asked Questions

For most home pianos, we recommend tuning every 6 months to maintain optimal sound quality. Pianos used frequently for practice or performance may benefit from quarterly tuning. New pianos or recently moved instruments may require more frequent attention during the first year as they settle.

Humidity changes, temperature fluctuations, and seasonal variations are the primary factors affecting tuning stability. Regular use of the piano, its age, and the quality of its strings also play important roles. We recommend maintaining consistent humidity levels between 40-50% for optimal stability.

A standard tuning typically takes 1.5 to 2.5 hours, depending on the piano's condition and how long it's been since the last tuning. Pianos that haven't been tuned in over a year may require additional time and possibly multiple sessions to achieve stable tuning.

Yes, we service all acoustic piano types including uprights, baby grands, concert grands, and player pianos. We also provide maintenance for pipe organs and consultation services for digital pianos. Each instrument type requires specialized knowledge and tools, which our team possesses.

We arrive with professional equipment and begin with a comprehensive assessment. During tuning, we work systematically through all 88 keys, making fine adjustments. We'll explain any issues discovered and provide recommendations for future care. The work area is cleaned thoroughly before we leave.

Absolutely! Pianos that haven't been tuned in several years can often be restored to excellent condition. The process may require multiple tuning sessions as the strings settle into new tensions. We'll assess the instrument's overall condition and recommend the best approach for restoration.

Yes, we offer emergency services for urgent situations such as pre-concert tuning or last-minute performance preparation. Emergency services are available with same-day or next-day scheduling, though additional fees apply for expedited service calls.

Complete refinishing includes stripping the old finish, sanding to smooth wood, applying stain if desired, and multiple coats of high-quality lacquer. Hardware is polished or replaced as needed. The process typically takes 2-6 weeks depending on the instrument size and complexity.